Privacy Policy
Introduction
Welcome to Lavoie Flutes. Protecting your personal information is of utmost importance to us. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with Quebec's Law 25 on the protection of personal information.
1. Collection of Personal Information
We collect the following personal information:
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First and last name
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Postal address
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Email address
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Phone number
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Payment information
This information is collected through online forms, electronic correspondence, and business transactions.
2. Use of Personal Information
The personal information collected is used for the following purposes:
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Processing and managing orders
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Communication with our customers
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Sending promotions and special offers (with prior consent)
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Improving our products and services.
3. Sharing of Personal Information
We do not share your personal information with third parties, except in the following cases:
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Third-party service providers (e.g., delivery services, payment processing) who adhere to strict confidentiality standards
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Legal and regulatory obligations
4. Security of Personal Information
We implement reasonable security measures to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. These measures include physical, administrative, and technical safeguards appropriate to the sensitivity of the information.
5. User Rights
In accordance with Law 25, you have the right to:
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Access your personal information held by Lavoie Flutes
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Correct any inaccurate or incomplete information
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Withdraw your consent to the use of your personal information (unless such use is necessary to provide the requested services)
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Request the deletion of your personal information, subject to legal retention obligations
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your user experience. You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our site may be affected by this setting.
7. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website with an update notice. We encourage you to review our privacy policy regularly to stay informed of any updates.
8. Contact
For any questions or concerns regarding this privacy policy or the management of your personal information, please contact us at:
Lavoie Flutes
6730 av. des ÉrablesMontreal, Quebec,
H2G 2N3
Canada
514-739-2858
We are committed to responding to your inquiries and concerns promptly.
9. Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this privacy policy. You may withdraw your consent at any time, subject to applicable legal and contractual restrictions, by contacting us directly.
10. Duration of Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory requirements. Once personal information is no longer needed, we securely destroy it.
11. International Transfer of Personal Information
Your personal information may be transferred and stored in countries other than Canada. We ensure that appropriate protective measures are in place to safeguard your personal information in accordance with this privacy policy, even when transferred outside your country of residence.
12. Responsibility
Lavoie Flutes is responsible for protecting the personal information under its control. We have designated a Privacy Officer who ensures compliance with this policy and applicable laws. If you have any questions about our management of your personal information, please contact our Privacy Officer.
13. Children
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information from our records.
14. Links to External Sites
Our website may contain links to other sites not operated by Lavoie Flutes. We have no control over the content and practices of these sites and cannot be held responsible for their privacy policies. We encourage you to review the privacy policies of these external sites before providing them with personal information.
15. Complaints and Suggestions
If you have any complaints or suggestions regarding this privacy policy or our personal information protection practices, we encourage you to let us know. We take all complaints seriously and are committed to investigating and responding within a reasonable timeframe.
By using the services of Lavoie Flutes, you accept the terms of this privacy policy. We are committed to protecting your privacy and managing your personal information responsibly and transparently.
Last updated: May 16, 2024
Contact Information:
Privacy Officer: Alexandre Lavoie
Lavoie Flutes
6730 av. des Érables
Montreal, Quebec, H2G 2N3
Canada
514-739-2858
lavoieflutes@gmail.com
Thank you for trusting Lavoie Flutes.